Terms of service

Last Updated: June 22, 2026

 

OVERVIEW

This Platform, including but not limited to our website, mobile application (App), and any associated online channels such as our online store (collectively, the “Platform”), is operated by Momcozy. Throughout the Platform, the terms “Momcozy” “we”, “us” and “our” refer to the Root Company set out in Annex 1. Momcozy offers the Services through our Platform, including all information, tools and services available from our Platform to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our Platform and/ or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Services, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our Services. By accessing or using any part of the Platform, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the Services shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on our website or App. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Services. It is your responsibility to check this page periodically for changes. Your continued use of or access to our Services following the posting of any changes constitutes acceptance of those changes. 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence. 

 

SECTION 1 - ONLINE STORE TERMS 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Certain aspects of your shopping experience, such as checkout, may be provided or facilitated by Shopify and/or its third-party service providers and may be subject to their applicable terms and privacy policy. Please review those terms and policies before using such services.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

 

SECTION 2 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services or any content on the website through which the Services is provided, without express written permission by us. 

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms. 

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this Platform is not accurate, complete or current. We do not provide any medical advice or opinions and do not serve as a substitute for the advice of a medical professional. The material on this Platform is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Platform is at your own risk. 

This Platform may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Platform at any time, but we have no obligation to update any information on our Platform. You agree that it is your responsibility to monitor changes to our Platform. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Services. 

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable) 

5.1 Physical Products

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Platform is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected. Please refer to our Warranty Policy for more details.

5.2 Digital Services

a. Fees and billing

You may be required to pay us fees to access or use our digital courses on our App. You are responsible for paying any applicable fees listed for these services.

If you purchase the exclusive digital courses of our products through a distributor (such as Apple App Store and Google Play Store, an “App Distributor”), you will make payment to the App Distributor, and the App Distributor’s terms regarding payment methods, billing, and refunds will apply instead of these Terms.

b. Service Period

The digital course service is provided concurrently with the operational lifecycle of the course within the official Momcozy App. We guarantee a minimum access period of two (2) years from the date of successful redemption. In the event of service discontinuation due to force majeure, technical obsolescence, or business separation, we will provide prominent notice within the App in advance, and shall not be liable for any claims beyond the guaranteed minimum period.

c. Refunds

Except as otherwise mandatorily required by applicable local law, digital courses are generally non-refundable once activated. If a refund is successfully requested and obtained through the App Distributor, card issuer, or any third-party payment channel, we reserve the right to immediately revoke, cancel, or terminate your access to the digital course content upon notification or processing of such refund. 

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment-related information, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

 

SECTION 7 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the Platform is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the Platform (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

 

SECTION 8 - THIRD-PARTY LINKS 

Certain content, products and services available via our Services may include materials from third-parties. 

Third-party links on this Platform may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

Our Services may include interactive features such as chat functions, customer support interfaces, and community forums. To ensure a safe community environment, you agree that we may use AI and automated tools to assist in platform management and to filter violent, obscene, offensive, or derogatory content and language targeting individuals or groups. We reserve the right, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

 

SECTION 10 - PERSONAL INFORMATION 

Your submission of personal information through the Platform is governed by our Privacy Policy. Please check our Privacy Policy for more details as to how we collect and process your personal information. 

 

SECTION 11 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Platform or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses adware, spyware, worm or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) for the transmission of advertising or promotional materials, including junk mail, spam, chain letters, pyramid schemes, or any other form of unsolicited or unwelcome solicitation or (l) to interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Services or any related website for violating any of the prohibited uses. 

 

SECTION 12 - FIRMWARE AND SOFTWARE UPDATES

We are committed to providing you with secure, compliant, efficient, and convenient Services. To ensure the safety, reliability, and continuous performance of your device, we will periodically roll out firmware and software updates (collectively, “Updates”). By using the device, you agree to receive and install these Updates in accordance with the following terms:

(i) Automatic Updates: Most Updates will be downloaded and installed automatically to enhance system performance, fix bugs, and apply critical security patches. Depending on your device or system settings, these Updates may execute automatically without prior notice and run in the background to minimize interruption. For the avoidance of doubt, this automatic process does not collect or process any personal data, nor does it infringe upon your privacy rights.

(ii) User-Initiated Updates: For major Updates that introduce significant new features, the system will send you a notification and provide installation guidance. You may decide whether to install these Updates at your discretion. If you enable automatic installation in your settings, the system will prompt you at a scheduled time, though you retain the option to decline. Please note that declining such Updates may prevent you from accessing the latest features or optimizing your user experience.

(iii) Mandatory Updates: In critical circumstances—such as patching severe security vulnerabilities, complying with legal or regulatory requirements, or maintaining core system compatibility—Mandatory Updates are required. We reserve the right to condition your continued use of the device or related Services upon the successful installation of these Mandatory Updates.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

13.1 GENERAL DISCLAIMER

We do not guarantee, represent or warrant that your use of our Services will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable. 

You agree that from time to time we may remove the Services for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the Services is at your sole risk. The Services and all products and services delivered to you through the Services are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

For users utilizing our baby monitor sharing features: You acknowledge that the sharing function is provided solely as a technical channel. You are exclusively responsible for verifying the trustworthiness of any individuals you grant access to, and for all data usage or privacy behaviors conducted by them. If you share device access inappropriately (e.g., with strangers or via public broadcasts), you shall bear all resulting legal and privacy liabilities independently. Momcozy assumes no liability for any privacy breaches or consequences resulting from your choice to share device access.

13.2 HEALTH DISCLAIMER

Our products and digital courses are designed solely as general wellness support tools to assist you on your parenting journey. We are not a medical organization. The information, videos, demonstrations, and recommendations provided through our Services do not constitute medical advice, diagnosis, or treatment.

If you require professional advice regarding legal, financial, or medical matters, you should consult an appropriate qualified professional. You should consult a qualified healthcare professional before participating in any exercise routine, particularly if you:

- Are pregnant, planning to become pregnant, breastfeeding, or recovering from childbirth;

- Have a pre-existing medical condition, including but not limited to gestational diabetes, pre-eclampsia, hypertension, heart disease, pelvic floor dysfunction, or diastasis recti;

- Are taking prescription medication or undergoing medical treatment.

Our courses do not replace medical evaluations, professional supervision, or individualized medical clearance. If you experience any pain, dizziness, discomfort, bleeding, or health concerns while practicing the exercises, you must stop using the Services immediately and seek emergency medical advice.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE THAT YOU VOLUNTARILY PARTICIPATE IN THIS COURSE AND VOLUNTARILY ASSUME ALL RISKS OF PERSONAL INJURY, ILLNESS, OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE PRODUCT OR PARTICIPATION IN THE EXERCISES. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER THE MANDATORY LAWS OF YOUR COUNTRY OF RESIDENCE.

13.3 LIMITATION OF LIABILITY

In no case shall Momcozy, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors (collectively, the “Momcozy Parties”) be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Services, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE MOMCOZY PARTIES’ TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE LIABILITY, OR $500. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 14 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Momcozy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

 

SECTION 15 - SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

 

SECTION 16 - TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Platform. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

 

SECTION 17 - ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this Platform or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

 

SECTION 18 - CONTACT INFORMATION 

Please email us at support@momcozy.com if you have any questions about the Terms of Service.

 

SECTION 19-PARTICIPATING IN OUR COMMUNITY: REGISTERED USERS

19.1 REGISTRATION

By registering for an account through any of the Services, you represent and warrant that you are the age of majority in your jurisdiction (typically age 18). Services offered to registered users are provided subject to these Terms and any additional terms specified on the relevant Platform.

Registration: You agree to (a) only provide accurate and current information about yourself (though use of an alias or nickname in lieu of your legal name is encouraged), (b) maintain the security of your passwords and identification, (c) promptly update the email address listed in connection with your account to keep it accurate so that we can contact you, and (d) be fully responsible for all uses of your account. You must not set up an account on behalf of another individual or entity unless you are authorized to do so.

19.2 SHARED ACCOUNT

Our Services may allow a primary account holder to invite other users, such as family members or caregivers, to access certain devices, child profiles, or related information through their own registered accounts. If you join as an invited or shared user, you may be able to view, add, edit, upload, or otherwise interact with certain information, depending on the permissions granted by the primary account holder and the features made available through the Services.

By creating an account, accepting an invitation, or accessing the Services as an invited or shared user, you acknowledge and agree that (1) your access as an invited or shared user is subject to the primary account holder’s management and control; (2) the primary account holder may add, change, limit, suspend, or revoke your access at any time; and (3) you are responsible for ensuring that any information you add, edit, upload, or otherwise provide through the Services is accurate, appropriate, and lawful.

 

SECTION 20- DISPUTE

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS. YOU AND MOMCOZY AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:

20.1 APPLICABLE LAWS

The validity, interpretation, alteration, execution and dispute settlement of these Terms shall be governed by the laws of (i) the law of German, if you reside in Europe, (ii) the law of the State of Colorado, if you reside in the United States, and (iii) the laws of Singapore, if you reside in country or region apart from Europe and United States, without regard to its conflict of law provisions. If there are no such applicable law, international commercial practices and/or commercial customs shall be followed.

20.2 INFORMAL DISPUTE RESOLUTION BEFORE ARBITRATION

We both agree to use our best efforts to resolve any dispute, controversy, or claim arising from these Terms (a “Dispute”) between us in an amicable manner. Any Dispute shall first be subject to resolution through consultation between the parties. To the extent permitted by applicable law, compliance with this informal dispute resolution process is a condition precedent to commencing arbitration. This process does not prevent either party from seeking relief in small claims court where available or requesting urgent injunctive relief.

Such consultation shall begin within seven (7) days after one party has delivered to one or more parties a written request for such consultation. The written request shall be sent to us at support@momcozy.com, and should contain your name, email address, the factual description and legal basis of the Dispute, and the damage or other relief claimed.

If within thirty (30) days following the commencement of such consultation the Dispute cannot be resolved, the dispute shall be submitted to arbitration, unless an extension is mutually agreed upon by the parties.

20.3 MANDATORY ARBITRATION

Any Dispute shall be submitted to arbitration in the following venue:

If you reside within Europe, any Dispute shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce (“ICC”) by one or more arbitrators appointed in accordance with the said Rules. The seat of arbitration shall be Frankfurt am Main, Germany. The language of the arbitration shall be English.

If you reside in United States, any Dispute will be resolved by binding, individual arbitration under the American Arbitration Association’s rules for arbitration of consumer-related disputes. If, for any reason, a Dispute proceeds in court rather than in arbitration, including where the arbitration agreement is found to be unenforceable, we both agree that it will be litigated exclusively in the federal or state courts of Denver, Colorado, USA, and consent to personal jurisdiction in those courts.

If you reside in Asia or other non-Europe/non-United States jurisdictions and regions, any Dispute shall be submitted to Singapore International Arbitration Centre (“SIAC”) for arbitration which shall be conducted in accordance with the SIAC’s arbitration rules in effect at the time of applying for arbitration. The arbitral award is final and binding upon both parties. The language of the arbitration shall be English.

20.4 CLASS AND JURY TRIAL WAIVERS

You and Momcozy agree that any Dispute must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available.

The parties agree to sever and litigate in court any request for public injunctive relief after completing arbitration for the underlying claim and all other claims. This does not prevent either party from participating in a class-wide settlement.

You and Momcozy knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim.

20.5 Severability

If any part of these arbitration terms is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class arbitration, or class action, this entire dispute resolution section will be unenforceable in its entirety.

 

Annex 1: Contracting Entities

YOUR RESIDENCE	MOMCOZY CONTRACTING ENTITY	CONTACT ADDRESS
Europe Union and United Kingdom	Lutejiacheng Maternal and Child Products GmbH	Sternstraße 67, 40479 Düsseldorf, Germany
North America and South America	Root Technology, Ltd.	1624 Market St, Ste 226, Denver, CO 80202 United States of America
Asia-Pacific and other jurisdictions	ROOT INNOVATION TECHNOLOGY(SINGAPORE)PTE.LTD.	260B ANG MO KIO STREET 21,#18-153,KEBUN BARU COURT,SINGAPORE 562260